Privacy Policy

1. Who we are

Melbourne Laser Sanding ABN [TO BE INSERTED] operates the website lasercleaningmelbourne.com and provides laser cleaning services across greater Melbourne, Victoria, Australia. In this policy "we", "us" and "our" refers to Melbourne Laser Sanding.

2. What information we collect

We collect personal information only when you actively provide it to us. This includes:

• Contact enquiries — name, email address, phone number and job description submitted via our contact form.
• Quote requests — surface type, location, images and any other detail you include to help us assess your job.
• Communication records — emails, messages or call records where you contact us directly.

We do not collect payment card data. Any transactions are handled through separate payment processors with their own privacy policies.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and prepare a quote.
• Schedule and deliver the service you have engaged us for.
• Send you invoices and related job documentation.
• Contact you if we need clarification about a job or booking.
• Improve our services and understand what work clients commonly need.

We do not use your information for unsolicited marketing and we do not sell or share your personal data with third parties for marketing purposes.

4. How we store and protect your information

Your information is stored securely and accessed only by personnel directly involved in responding to your enquiry or delivering your job. We retain enquiry and job records for a period of seven years consistent with Australian tax and business record obligations, after which they are securely deleted.

5. Cookies and analytics

Our website may use Google Analytics or similar tools to collect anonymous data about how visitors use the site — such as pages visited and time spent. This data contains no personally identifiable information. You can disable cookies in your browser settings at any time.

If Google Tag Manager is active on the site, it may load third-party tracking scripts. No personally identifiable data is passed to these services without your consent.

6. Third-party services

We use the following third-party services to operate our business:

• Formspree or similar form processors — to receive contact form submissions. These services have their own privacy policies.
• Google Workspace — for email communication. Google's privacy policy applies to data processed through their servers.

7. Your rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your information where we are not legally required to retain it.
• Withdraw consent to any processing based on consent.

To exercise any of these rights, contact us via the contact page.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after any changes constitutes acceptance of the updated policy.

9. Contact

If you have any questions about this policy or how we handle your data, please get in touch.